12 Jul

WFM Scheduler (Call Centre) - Johor

Aegis BPO Malaysia Sdn Bhd



  • RM1,000.0 - RM1,200.0 Per Month

Job Responsibility
  • Ensuring daily/ weekly/ monthly reports are sent on accurate and timely manner.
  • To plan, schedule and prepare adequate resources for the respective Operation sections and understand operation requirement, continuously developing and enhancing forecasting & scheduling management to support operation and/or company strategies.
  • To produce/design effective and comprehensive forecasting & scheduling work.
  • To review forecasting & scheduling work-rules (on-demand and/or periodical WFM health-check), to ensure division/section targets all Key Performance Indices are achieved.
  • To maintain forecasting related reporting / data / information of Customer Experience Centre. Provide direct leadership, guidance and support to all Real Time Analysts to ensure the creation of a positive and productive work atmosphere.
  • Undertake any other duties assigned by Management from time to time.

Job Requirements
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
  • Good Command of English both written and spoken
  • Experience in forecasting headcounts for calls/e-mails/social media
  • Experience managing schedule for a team of minimum 100 employees with muticultural environment
  • Strong skills of MS Office (specialized MS Excel & Power Point)

Job Benefits
  • Internal Job Posting: opportunity to apply to transfer within Aegis Malaysia or to other Aegis locations worldwide at the discreation on Management.
  • English classes available.
  • Rest & relax area (pool, foosball, etc)
  • Monthly fun and exciting activities for employees (pool & bowling competition, treasure hunt, etc)
  • Daily free shuttle service from office to train station (to and fro)
  • Daily free shuttle service around office vicinity (pick up and send home)
  • Work permit application, renewal and cost will be processed & borne by company at the Management discreation.
  • We are located nearby shopping malls and housing area
  • Company will source for accommodation for foreign employees if required.
  • Aegis hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)"
  • It is an experience not to be missed at Aegis.
  • Diploma
Lokasi: Tarikh Tutup:
  • 11 Aug 2018


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