10 Aug

SQL Data Analyst

GRAB

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Gaji:

  • Undisclose

Job Responsibility
  • Support enterprise wide analytics by collaborating with other Grabpay departments to understand business reporting needs and requirements.
  • Design, development, and maintenance of a call center operations reporting package for Grabpay management.
  • Gather and analyze data to create documentation and specifications for new data production reports and effectively communicate related methodologies to business users
  • Oversees and facilitates flow of data information between and among Grabpay operations, departments and other constituencies.
  • Query and analyze data from various environments.
  • Interpret data and provide analytical commentaries to explain or highlight significant findings.
  • Design/construct production or adhoc reports and dashboards through analytics tools, such as Microsoft SQL.
  • Server Reporting Services (SSRS), Holistics and Tableau is added advantage.
  • Present analytic findings in a clear and concise format to internal and external stakeholders.
  • Manage timely and accurate delivery of mandatory federal and state marketplace reports.
  • Establish and implement standards and strategies for efficient data management and data quality review processes.
  • Expand technical and business knowledge through individual research and on-the-job training. Participate in meetings and facilitate information exchange with other departments.
  • Serve as a data steward for Grabpay job aides and other tools to assist representatives in improving overall quality of interactions.
  • Other duties as assigned by Management.

Job Requirements
  • Bachelor’s degree required in information systems or related field; experience in healthcare industry a plus.
  • 2+ years working with Microsoft SQL.
  • General knowledge of call center data management tools and systems - exposure to Zendesk, Avaya/ Genesys/ Siebel (CRM), XCally and Contact Solutions or similar telephony systems highly desirable.
  • Self-reliant and self-motivated to understand and develop technical solutions.
  • Experience designing and working with relational and multi-dimensional models.
  • Strong verbal and written communication skills.
  • Proficiency in SAS or SSRS is a plus.

Job Benefits
Kelayakan:
  • Bachelor's Degree
Lokasi: Tarikh Tutup:
  • 09 Sep 2018

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