Responsible for monitoring, maintaining and troubleshooting data / voice networks and various server platform
Provide 1st & 2nd level monitoring and support services with respond to messages, alarms or problems identified by monitoring / management tools.
Coordinate closely with Level 2 & ...
1) IT Asset Verification & Management
To assist the team to verify and validate IT assets based on the different types of assets
To capture assets data as per the template provided
To identify untagged assets and perform asset tagging process
2) Data Analysis
To compile all ...
Provide technical support to customer (phone trouble shooting)
Provide help desk support via phone and email
Support technical and product training
To enhance customer service experience by providing complete solution
Diploma in IT equivalent with min 1-2 years experience ...
Ensure customer's IT infrastructure is in working condition.
Prevent any downtime by keeping their computers secured and in top condition.
Ensure their data is safe.
At least diploma in IT related fields, preferably with a very good working attitude.
Logical thinking is ...
Punctuality in work
Careful in work
Handle and store all data with integrity & confidentially
Minimum SPM / Diploma in relevant field
Required language(s): Bahasa Malaysia, English
Good communication with ...
The First Level Agent is responsible to provide User Helpdesk Services to inbound customer calls. This includes the usage of remote tools to analyze and resolve tickets. Answer "How do I questions" for dedicated Hard- and Software within the customer environment and perform software distribution ...
Perform daily operational and technical support including upgrading and troubleshooting of hardware and software application.
Respond to client's enquiries in professional manners.
Install and maintain existing in house system to ensure system stability.
Typically requires degree ...
Install, test, & maintain
Handle work documents
Have valid driving license (Class D) (advanced)
Can work independently
Willing to learn and work hard
Job offer after complete the internship
Career growth ...
To be involved in the development, maintenance and support of multiple software developments projects, with wide exposure to various technologies and platforms.
Work closely with the project team in the areas of requirements, specifications, coding and testing.
Maintenance and enhancing ...
Check stock to make sure of stock accuracy
Friendly, helpful, confident and engaging personality
Customer service focus
Experience in related field like in hardware shop will be an advantage
Working Hours 9.00am - 7.00pm ...